Must Dos Before Traveling

Resources

Falcon Alert: Card Member Security

VISA Debit Cards are protected by Falcon Fraud-Detection System. Falcon allows us, or our agent, to contact you when suspicious activity is detected on your VISA Debit Card. On rare occasions, this system may prevent you from making a legitimate purchase that is out of your normal activity pattern. If that occurs, call:

Note: Make sure to store these numbers on your phone and elsewhere.

VISA Debit Card Concierge Service: Fraud Protection

Informing us of your travel plans, domestic and international, allows us to initiate a VIP Authorization Block “Bypass” to decrease the chances of having your debit card blocked or transactions denied while traveling. Our database will retain your name, telephone numbers (especially cell phone), and travel destination(s) with start and end dates, and individualized instructions if desired. Submit or modify this information by calling Member Services before you leave or while away.

VISA CREDIT Card: Fraud Protection

Whether traveling domestic or international, we want you to have peace of mind knowing the use of your credit card will be safe and stress-free. By informing us of your travel plans, it will decrease the chances of having your credit card blocked or transactions denied while traveling. Our database will retain your name, telephone numbers (especially cell phone), and travel destination(s) with start and end dates, and individualized instructions if desired. Submit or modify this information by calling Member Services before you leave or while away.

For your VISA Credit Card Only, please notify us of travel plans by calling 646-867-6906.

Before Traveling at Home or Abroad

• Notify us to help ensure legitimate purchases are approved
• Find out about daily spending or cash withdrawal restrictions
• Memorize your PIN. For security, never write your PIN on your VISA card
• Keep your VISA card account number and lost/stolen customer service telephone number in a safe place (not your wallet or purse).
• Store contact numbers in your phone for easy access

During International Travel

• Merchants overseas may be more familiar with EMV chip cards (embedded chip) or hesitant to accept magnetic-stripe cards. However, VISA requires that magnetic-stripe cards be accepted everywhere VISA is accepted
• If your card won’t work in an automated situation, present your card to an attendant
• A PIN is not necessary at merchant locations, only at ATMs. Bypass the PIN request and click “OK” on the terminal
• If you’re unable to use your VISA debit card at a merchant location, you can still obtain cash from a local ATM

For debit card problems or concerns, contact us during business hours (9:00 AM to 8:00 PM EST), or contact VISA Global Customer Care Services for the toll-free number appropriate for the country you're in.